Patient Experience with RTM

Patient Engagement with Keet

The RTM patient experience in Keet will be similar to the general Keet patient experience, with one major difference: significantly increased opportunities for engagement. Once the provider adds the internal facing Questionnaire titled "RTM: Include in Patient Care Plan" and answers "Yes", the RTM workflow will begin automatically assigning content to the patient’s Care Plan. Each time an additional Questionnaire or piece of Education is assigned to the patient’s Care Plan, the patient will receive a notification on their smartphone. The notifications will prompt the patient to view the newly assigned content in their Keet app. You can review the details of the workflow, including the content that will be assigned and the cadence, in this article.

Providing Education to Patients about Keet

As patient engagement is required for the RTM codes, providers and clinics are encouraged to communicate with patients about therapy adherence, monitoring their progress, and how the Keet app can support them in both. One of the new RTM codes, 98975, requires that providers educate the patient on the use of the medical device, or in this case, the software as a medical device. 

We’ve created this flier that your clinic can use as a hand out or posted on the wall. The flier will encourage patients to download the Keet app, and will help them understand the benefits of RTM. 

Patient Consent to Participate in RTM

In regards to acquiring patient consent to participate in RTM, we recommend referring to your state and federal guidelines, regulatory resources, as well as your payer sources, including CMS. RTM was based on RPM, and RPM historically requires patient consent. It may be best practice to have patients consent to RTM.

Patient Billing

Another aspect of the new RTM codes that clinics may want to discuss with patients is how the RTM codes may appear as separate line items on their explanation of benefits, and how these may be billed to the patient. This may vary based on your clinic’s EMR and billing solutions. When the RTM codes are billed/provided under a therapy plan of care, the services will apply to the annual therapy dollar threshold, but the Multiple Procedure Payment Reduction (MPPR) policy will not apply. The CPT codes 98975, 98980 and 98981 are also subject to the de minimis standard if provided in whole or in part by a PTA or COTA.