NPS Detractor Role

 

Updated as of October 8th, 2021

 

NPS Detractor Role

A Care Team member with an NPS role assigned to their profile will receive a system-generated email when a patient from a location that the Care Team member's profile is associated with responds to the with a score of 6 or lower (Detractor) to the satisfaction survey. Those with Keet Admin user roles can edit the profile of other Care Team members to include this new role.

 

Follow the steps in this article to add the NPS role to a Care Team member's profile.