Last update 1/31/2023
We work diligently to move forward and keep up with technology industry changes. Be sure to keep all clinic devices and internet browsers updated to optimize all areas of the Keet platform.
System Requirements
If your team is experiencing clinic-wide issues with the sign-in webpage, please review the following checklist.
Checklist:
- Your IT Department will need to ensure that the following link is whitelisted: http://api.keetservices.com/
- Review Operating System requirements as outlined below
Operating Systems
All Operating Systems must be the current or previous version to ensure the full functionality of the platform.
Computer (Desktop/Laptop):
Browser |
Operating System |
Chrome |
Mac OS X 10.14 or 10.15 |
Edge |
Windows 10 |
Firefox |
Mac OS X 10.14 or 10.15 |
Safari |
Mac OS X 10.14 or 10.15 |
Mobile:
Check your General Settings menu on your mobile device to ensure you are on the most recent operating system for your Apple or Android devices. Older models may not be compatible to install the latest operating systems. If your device is showing an error updating the operating system, please check in with your carrier for assistance.
For in-clinic use of the QR code for patients to complete documentation, we recommend using a 10" or larger Tablet or iPad, and IOS to be 15.8 or higher.
Browser |
Operating System |
Current IOS |
Chrome |
Android iOS |
13 16.3 |
Safari |
iOS |
16.3 |
Kindle |
Kindle OS |
|
The patient Mobile app must be on Keet version 3.8.2
Troubleshooting
If you are having trouble with QR codes scanning on your Android device, review this article for troubleshooting tips.