System and Operating Requirements

System Requirements 

If your team is experiencing clinic-wide issues with the sign-in webpage, please review the following checklist.  

Checklist: 

  • Your IT Department will need to ensure that the following link is whitelisted: http://api.keetservices.com/ 
  • Review Operating System requirements as outlined below

Operating Systems

All Operating Systems must be the current or previous version to ensure the full functionality of the platform. 

Computer (Desktop/Laptop):

Browser

Operating System

Chrome

Mac OS X 10.14 or 10.15
Windows 10

Edge

Windows 10

Firefox

Mac OS X 10.14 or 10.15
Windows 10

Safari

Mac OS X 10.14 or 10.15
Windows 10

 

Mobile:

Check your General Settings Menu on your mobile device to ensure you are on the most recent operating system for your Apple or Android devices. For in-clinic use of the QR code for patients or practitioners to complete documentation, we recommend using a 10" or larger Tablet or iPad. 

Browser

Operating System

Current IOS as of 3/10/22

Chrome

Android

iOS

11

15.3.1

Safari

iOS

15.3.1

Kindle

Kindle OS

 

 

Troubleshooting

If you are having trouble with QR codes scanning on your Android device, review this article for troubleshooting tips.