System and Operating Requirements

Last update 1/31/2023

We work diligently to move forward and keep up with technology industry changes. Be sure to keep all clinic devices and internet browsers updated to optimize all areas of the Keet platform. 

System Requirements 

If your team is experiencing clinic-wide issues with the sign-in webpage, please review the following checklist.  

Checklist: 

• Your IT Department will need to ensure that the following link is whitelisted: http://api.keetservices.com/ 
• Review Operating System requirements as outlined below

Operating Systems

All Operating Systems must be the current or previous version to ensure the full functionality of the platform. 

Computer (Desktop/Laptop):

Browser	Operating System
Chrome	Mac OS X 10.14 or 10.15 Windows 10
Edge	Windows 10
Firefox	Mac OS X 10.14 or 10.15 Windows 10
Safari	Mac OS X 10.14 or 10.15 Windows 10

Mobile:

Check your General Settings menu on your mobile device to ensure you are on the most recent operating system for your Apple or Android devices. Older models may not be compatible to install the latest operating systems. If your device is showing an error updating the operating system, please check in with your carrier for assistance.

For in-clinic use of the QR code for patients to complete documentation, we recommend using a 10" or larger Tablet or iPad, and IOS to be 15.8 or higher. 

Browser	Operating System	Current IOS
Chrome	Android iOS	13 16.3
Safari	iOS	16.3
Kindle	Kindle OS

The patient Mobile app must be on Keet version 3.8.2

Troubleshooting

If you are having trouble with QR codes scanning on your Android device, review this article for troubleshooting tips.