In-App Interactive Training Guides: Keet Use Cases

This article will outline the in-app training found under Keet Use Cases through "Choose Your Own Adventure." The training paths will guide you through use case scenarios and best practices. 

Access Training Guides 

Select the blobid0.dat from the bottom of your screen to access the Resource Center, then select Keet Use Cases.

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We recommend starting your in-app training path with:

Choose Your Own Adventure: This is an interactive training tutorial that will take you through all of the modules starting with "Personalizing Patient Care Plans" which provides steps on how to find a patient and assign Care Plan activities to a patient's Episode of Care. Once completed, you may choose to move on to your next adventure from the following topics: 

Monitor Patient Outcomes: Learn how to monitor patient's progress throughout their care journey

Succeed with MIPS: MIPS is easy as 1,2,3 with this guided tour

Track Patient Satisfaction: Learn how to view patients NPS scores and comments

Foster Collaborative Care With Chat: Learn how to send and receive messages through secure chat 

Let's Get Started 

Select a training path below to learn more

Personalize Patient Care Plans

"Personalize Patient Care Plans" is the first adventure from the Choose Your Own Adventure 

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Identify if you have an Active EMR Integration or No EMR Integration. This will decide your next task within the path. 

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Path 1: Active EMR Integration 

Path 2: No EMR Integration (click here to jump to this section)

First Action Task will be to click on the Patients tab from the menu bar

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Once selected your next action task will be to click on a patient's name whose Care Plan you would like to edit. Be sure to select a patient that has an existing Care Plan

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This action will take you into a patient's profile. The information lightbox will provide details to what are Episodes of Care and Care Plans.

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The next action lightbox will direct you to locate the Care Plan and select the Edit tool as shown below

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With an active EMR integration, certain fields in the Care Plan will auto-populate such as the start date, provider, and location or place of service. If you need to edit any details you can do so by updating the relevant fields in the pop out window. 

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If you have updated any information, click Save to ensure that the information updates. 

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The next action lightbox will direct you to add content by selecting Add Activity. Activity items will include Education, Exercises, and/or Questionnaires

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Awesome work! You completed this path of personalizing a care plan with an EMR integration. Watch the short video below to learn more about Care Plan activities. 

 

Path 2: No EMR Integration

*Note: Non-Integrated accounts will need to manually add patients to the system. When you manually create a patient's profile an Episode of Care and Care Plan auto-populates and will be labeled "Default Episode of Care" and "Untitled Care Plan"

The first action task will be to click on the Patients tab on the menu bar

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Next, click on a patient's name whose Default Episode of Care and Untitled Care Plan you would like to edit

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This action will take you into a patient's profile. The information lightbox will provide details to what are Episodes of Care and Care Plans. 

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Locate the Default Episode of Care that you would like to edit. Select the Edit tool

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Edit the required fields in the Default Episode of Care including Title, Status, and Supervising Provider. 

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Once updated, Click Save to see the preferred changes.

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The next action task is to edit the Care Plan. Locate the Care Plan and select Edit.

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Fill out the fields in the Edit Care Plan window, ensure you include the most completed data for all fields in the Care Plan. 

 

Click Save to see the preferred changes

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Now you can create the Care Plan content by adding activities for your patients such as Education, Exercise, and Questionnaires. 

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Outstanding! You have completed the care plan training path. Watch the short video on how to add Care Plan activities or answer the question below to move on to the next training path.

 

Monitor Patient Outcomes

"Monitor Patient Outcomes" is your second adventure of Keet's Use Cases

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Monitoring your patient outcomes will help your clinic validate symptoms and see changes over the patient's care journey.  Select Show me how to continue this training path. 

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The first action task will be to click on the Patients tab on the menu bar

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Select a patient whose outcomes you would like to review

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This action will take you into a patient's profile. The information lightbox will provide details to what are Episodes of Care and Care Plans

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Identify the Episode of Care that you would like to review. The v icon next to the Episode of Care will allow you to toggle between different Episodes or cases. Select the Episode.

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The next action will be to watch a short video on how to see trends over time.

 

Woohoo! This training path is complete. Watch the video below on how to collect patient outcomes or answer the question below to move to the next adventure.

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Succeed with MIPS

"Succeed with MIPS" is your third adventure of use cases

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MIPS success can be achieved in three easy steps. Follow this training path by clicking "Show me how" to learn how to evaluate your patient for MIPS eligibility. 

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The next instructions screen is very helpful information. We encourage you to read through how to manually disqualify your patients for MIPS and learn what is considered an automated exclusion. Click Next when complete. 

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The first action task will be to click on the Patients tab on the Menu Bar

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Select a patient that you would like to evaluate their case for MIPS eligibility 

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Identify the Episode of Care that you would like to review. The v icon will allow you to toggle between Episode of Care. Select the Episode, click Next

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To evaluate a patient's case or region of injury for MIPS, these fields are required: Insurance Type, MIPS Qualification toggle to Qualified, and Conditions

*Note: Conditions field is not required at this time. If you are able to select the Primary (Knee, Shoulder, Elbow, etc) and Secondary (surgery, bone, etc) condition it is recommended. 

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Try toggling the MIPS Qualification toggle from Qualified to Disqualified. You will see if the patient is to be Disqualified the toggle button turns red. Be sure to Save if making any changes.

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Fabulous job! Step 1 of this training path is now complete. Be sure to continue to Step 2 to watch how to collect patient-reported outcomes, then finish this guide by completing Step 3 of monitoring patient progress by selecting 'Show me how.' If you have already reviewed these videos in previous guides, you may answer the question at the bottom of the screen to move on to your next adventure. 

 

Track Patient Satisfaction

"Track Patient Satisfaction" is your fourth adventure of use cases

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Tracking your patient experience through a Net Promoter Score or NPS is easy. This is a metric used to rate a patient's experience within your clinic. The patient can provide a score from any part of their experience, including available parking, cleanliness of your clinic's lobby, and the care they received from their provider. 

Select Show me how to continue this training path

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The first action task will be to click on the Patients tab on the Menu Bar

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Select a patient whose NPS Score you would like to view

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You will see the patient's NPS score in the upper right-hand corner of their profile.

*Note: If this feature is not enabled the NPS data will not appear. You can contact Keet Support for enablement. Select Next.

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This is what a populated score looks like. Please review this informational lightbox for score details. Once complete, select Next.

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You can also review the patient's comment by hovering over the NPS score.

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Select Next to continue your training path

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Rock Star! You now know how to track your patient's NPS score and stratification rating. You can take the next step to read more about NPS or answer the question at the bottom of the screen to move to the next adventure.

 

Foster Collaborative Care with Chat

"Foster Collaborative Care with Chat" is your fifth adventure of use cases

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One way to support your patient throughout their care journey is to stay in communication with them regularly. You can communicate directly through Keet's secure chat feature. Select 'Show me how' to continue this training path. 

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The first action task will be to click on the Patients tab on the Menu Bar

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Select a patient to whom you would like to send a message. *Note: You cannot send a message to a patient unless they are registered to a Keet account. mceclip11.png

Click on the Message tab within the patient profile 

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Click on the Create New Conversation button

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Add a Topic or subject line. Once the Topic is added, Click Submit

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Type your body of the message in the available text field. Click Send Message after you have completed your message your patient

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Now we're talking! You have completed this training guide to send a message to your patient! 

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